CLIENT SERVICE TERMS

1. AGREEMENT AND ELECTRONIC ACCEPTANCE

1.1 Entire Agreement. The Agreement consists of the Order, these Terms, and any later change order electronically accepted by both parties. If the Order expressly changes a provision of these Terms, the Order controls for that project. Marketing materials, social-media content, examples, and preliminary discussions do not modify the Agreement.

1.2 Authority and Age. The Client represents that the Client is at least eighteen years old, has legal capacity to enter the Agreement, and is authorized to provide all instructions, approvals, and materials submitted for the project. The purchasing Client is responsible for coordinating approvals with any partner, family member, planner, or other participant.

1.3 Electronic Consent. The Client agrees to conduct the Order and related project communications electronically. The Client may download or print these Terms before purchase and will receive or have access to an electronic copy after purchase. Electronic acceptance is intended to have the same effect as a handwritten signature.

1.4 Electronic Access. To receive and retain electronic records, the Client needs a working email address, internet access, a current web browser, and software capable of opening PDF files. The Client may request a paper copy without charge by replying to the order-confirmation email. A request to stop future electronic delivery does not cancel or alter records or obligations already accepted.

1.5 Acceptance Record. Major Proof may retain the Client's name and email, Order number, package, price, add-ons, event date, acceptance date and time, payment transaction identifier, confirmation that the acceptance box was selected, and the exact version of these Terms presented at checkout.

2. SERVICES AND PACKAGE SCOPE

2.1 Services. Major Proof will provide the digital invitation design, configuration, publication, hosting, RSVP functionality, and related services expressly identified in the Order (the "Services"). The hosted digital invitation is the "Website." Names, photographs, text, music, guest information, registry links, event details, and other materials supplied or approved by the Client are "Client Content."

2.2 Signature Package. Major Proof Signature is a guided, template-based service priced at $149 unless the Order states otherwise. It includes a selected Major Proof collection, up to three curated visual-direction recommendations within that collection, standard RSVP functionality, two consolidated revision rounds, and the standard hosting term. It does not include unrestricted design direction, original illustration, extensive copywriting, video production, new software functionality, or a from-scratch website.

2.3 Custom Package. Major Proof Custom starts at $349. The final scope and complete price must appear in the Order before the Client pays the retainer. Custom is a personalized service built within Major Proof's existing design system and component library. Depending on the accepted Order and selected collection, Custom may include personalized art direction, typography and color treatment, image treatment, motion styling, approved component rearrangement, RSVP functionality, the number of Client images stated in the Order, three consolidated revision rounds, and the standard hosting term. Custom does not mean unlimited revisions, unrestricted from-scratch development, or lifetime hosting.

2.4 No Implied Work. Only items identified in the Order are included. A request that changes the selected collection, approved direction, core layout, event structure, guest logic, language, content volume, or functionality may require an add-on or change order even when requested during an included revision round.

2.5 Professional Judgment. The Client controls the accuracy of Client Content and provides final approval. Major Proof retains control over production methods, technical implementation, workflow, and professional design judgment, subject to the accepted Order.

3. PROJECT START AND SCHEDULE

3.1 Start Conditions. Major Proof will not begin production until it has received: (a) the Client's electronic acceptance of the Agreement; (b) all payment then due; and (c) the information, photographs, links, and other Client Content reasonably required to begin. The production clock starts only when all three conditions are satisfied and Major Proof confirms that the project has entered production.

3.2 Signature Timing. For a Signature project, Major Proof will ordinarily provide the first preview within five business days after the Start Conditions are satisfied. Custom timing will be stated in the Order because its scope varies. A delivery date is an estimate unless the Order expressly states otherwise.

3.3 Client Content Deadlines. Unless Major Proof agrees otherwise in writing, required information and Client Content must be complete at least fourteen calendar days before the target publication date. Optional content requested after that point must be received at least three calendar days before publication and remains subject to availability and additional charges.

3.4 Client Delay. Every schedule is extended by the period of Client delay, incomplete or conflicting submission, missed review window, failure to approve, or late response. Major Proof is not responsible for a missed publication date caused by the Client or a third party.

3.5 Rush Work. Rush treatment is available only if Major Proof accepts it in writing and the fee shown in the Order is paid. Rush treatment remains subject to Client deadlines and third-party availability.

4. CLIENT RESPONSIBILITIES

4.1 Single Point of Contact. The Client shall designate one person to provide instructions and approvals. Major Proof may rely on that person's communications and need not act on conflicting directions until the designated contact resolves them in writing.

4.2 Accuracy. The Client shall provide and verify accurate spelling, dates, times, addresses, links, guest rules, meal choices, event-access rules, and other information. The Client is responsible for errors in Client-supplied or Client-approved information.

4.3 Rights and Permissions. The Client shall provide only materials the Client has the right and authority to use and shall obtain any permission required from photographers, musicians, venues, guests, or other rights holders. Major Proof may reject or remove content reasonably believed to be unlawful, infringing, deceptive, harmful, or technically unsafe.

4.4 Source Backups. The Client shall retain copies of original photographs, text, guest lists, RSVP exports, and other source materials. Major Proof is not a permanent archive or backup service.

5. FEES, PAYMENT, AND TAXES

5.1 Signature Payment. The $149 Signature fee and all add-ons purchased at checkout are due in full before any work begins.

5.2 Custom Retainer and Balance. For Custom, a nonrefundable retainer equal to fifty percent of the complete quoted project price is due before any work begins. The remaining fifty percent, together with unpaid approved add-ons or change orders, is due after final design approval and before publication. Major Proof will not publish the Website until all amounts due have cleared.

5.3 Additional Work. An additional consolidated revision round is $35 unless the request requires a custom quote. Other work outside the Order will be charged at the price displayed when purchased or stated in a change order. Major Proof need not begin additional work until the Client accepts the charge and pays any amount then required.

5.4 Taxes and Processing. The Client is responsible for applicable transaction taxes. Nonrecoverable payment-processing fees may be deducted from an otherwise approved refund to the extent permitted by law.

5.5 Payment Disputes. The Client shall contact Major Proof and provide a reasonable opportunity to address a billing concern before initiating a chargeback. A chargeback does not cancel an amount legitimately due. Major Proof may pause production, publication, hosting, and account access while a payment dispute remains unresolved.

6. CANCELLATION, REFUNDS, AND INACTIVITY

6.1 Limited Cancellation Window. The Client may cancel by written notice within twenty-four hours after payment only if production has not begun. Major Proof will refund the amount received less nonrecoverable processing fees. Both conditions must be satisfied for this cancellation right to apply.

6.2 After the Cancellation Window or Production Start. Except where required by law or stated in Section 6.3, the Signature payment and Custom retainer are nonrefundable after the twenty-four-hour cancellation window or once production begins, whichever occurs first. Completed add-ons, rush work, third-party purchases, and approved change orders are nonrefundable.

6.3 Cancellation by Major Proof. If Major Proof cancels without Client breach, Major Proof will refund unearned fees and may retain fees earned for work already completed. This does not limit a nonwaivable consumer remedy.

6.4 Inactivity Timeline. If the Client does not respond for thirty consecutive days, Major Proof may place the project on inactive status, pause all deadlines, and send written notice. If the Client remains unresponsive for an additional sixty consecutive days after that notice - approximately ninety consecutive days of total inactivity - Major Proof may close the project. Payments already made remain nonrefundable. Reactivation is subject to availability and may require a restart fee or a new Order.

7. REVISIONS AND CHANGE ORDERS

7.1 Consolidated Rounds. A revision round is one complete, consolidated list of changes submitted by the designated contact. Scattered messages, conflicting instructions, or later additions may be combined into the next round or treated as additional work.

7.2 Review Window. The Client shall submit each revision request or approval within three calendar days after receiving a preview. Unless scope or complexity reasonably requires more time, Major Proof will ordinarily complete an included revision round within two business days after receiving one complete request.

7.3 Included Rounds. Signature includes two consolidated revision rounds. Custom includes three consolidated revision rounds. Unused rounds have no cash value and do not transfer to another project.

7.4 Out-of-Scope Changes. A request that reverses an approval, replaces the chosen direction, adds content or functionality, or materially changes completed work is outside the included scope. Major Proof will identify the price before undertaking the additional work.

7.5 Major Proof Errors. Major Proof will correct without an additional design fee a failure to implement an approved instruction or an error introduced by Major Proof. This does not include changing information supplied or previously approved by the Client.

8. FINAL APPROVAL AND PUBLICATION

8.1 Final Review. Before publication, the Client shall verify names, spelling, dates, times, addresses, links, RSVP settings, household and plus-one rules, meal choices, event visibility, photographs, and mobile presentation. Major Proof may require electronic final approval before publication.

8.2 Publication Authorization. Major Proof will publish after receiving the Client's final written or electronic approval and all payment then due. Publication constitutes acceptance of the Website except for a Major Proof error timely reported under Section 8.3.

8.3 Correction Period. The Client shall report a verified Major Proof error within forty-eight hours after initial publication. Major Proof will correct it without an additional design fee. New preferences, replacement content, or a correction to Client-supplied or Client-approved information may require an additional revision fee.

8.4 Early Publication. If the Client directs publication before completing review, the Client accepts the risk of errors that a reasonable final review would have identified.

9. HOSTING TERM AND AVAILABILITY

9.1 Standard Term. The standard hosting term ends on the earlier of (a) sixty days after the event date stated in the Order or (b) eighteen months after initial publication, unless a different written arrangement applies. A six-month extension purchased under Section 9.2 before the current term expires adds six calendar months to the date on which the hosting term would otherwise end.

9.2 Extension. The Client may purchase one additional six-month hosting extension for $39 by requesting and paying for it before the standard term expires. Major Proof does not promise lifetime or indefinite hosting.

9.3 Expiration and Export Period. When the hosting term ends, the Website is unpublished and new RSVP submissions are disabled. For thirty calendar days after the hosting term ends, the Client retains read-only access to the RSVP dashboard and its export function, and the Client is responsible for exporting any RSVP information it wishes to retain during that period. After that thirty-day period, RSVP responses and related guest information are scheduled for permanent deletion or anonymization from Major Proof's active systems, and Major Proof may release the assigned subdomain. Major Proof may separately retain limited order, payment, contract-acceptance, security, fraud-prevention, and legally required business records. Residual backup copies may remain only until they are overwritten or expire through Major Proof's ordinary backup lifecycle and are not available for ordinary business use.

9.4 Availability. Major Proof will use commercially reasonable efforts to maintain the Website during the hosting term but does not guarantee uninterrupted or error-free access. Maintenance, internet failures, security events, provider outages, registry or mapping failures, and circumstances beyond Major Proof's reasonable control may interrupt access.

9.5 Suspension. Major Proof may temporarily suspend the Website or a feature to address nonpayment, misuse, unlawful content, a security risk, or a threat to Major Proof's systems, providers, customers, or guests.

10. DOMAINS, LINKS, AND THIRD-PARTY SERVICES

10.1 Website Address. Unless the Order states otherwise, the Website will use a Major Proof-controlled subdomain. The Client receives no ownership interest in the assigned subdomain or the majorproof.com domain.

10.2 External Services. The Website may link to registries, maps, travel providers, payment services, social platforms, or other third parties. Major Proof does not control their content, accuracy, availability, privacy practices, policies, or transactions.

10.3 Service Providers. Major Proof may use hosting providers, databases, software services, automated tools, and qualified contractors as reasonably necessary to perform the Services. Major Proof remains responsible for its obligations under the Agreement but does not disclose or transfer ownership of its internal methods or toolchain.

11. RSVP DATA, PRIVACY, AND SECURITY

11.1 Event Administration. The Client authorizes Major Proof to receive, store, organize, and make guest RSVP information available to the Client for event administration. The Client determines the guest information requested and shall not request sensitive information unnecessary for the event.

11.2 Client Security. The Client shall protect dashboard credentials, access links, downloaded files, and guest information. Major Proof may rely on activity performed through authorized credentials and is not responsible for disclosure caused by the Client's sharing, device security, or failure to revoke access.

11.3 Retention. Major Proof retains Client Content and RSVP information as reasonably necessary to provide the Services, maintain security, resolve disputes, enforce agreements, and meet legal or operational obligations. After the hosting term, Major Proof may remove published content and delete, anonymize, or restrict access to project and RSVP information. Removal from the active Website does not guarantee immediate deletion from backups, version-control history, or restricted archival systems. The Client is responsible for retaining original photographs and exporting any RSVP information it wishes to preserve.

11.4 Security Limits. Major Proof will use reasonable administrative and technical safeguards appropriate to the Services. No internet service is completely secure, and Major Proof does not guarantee that unauthorized access, loss, or interruption can never occur.

11.5 Privacy Policy. The Privacy Policy presented with the Order explains Major Proof's handling of personal information and is separate from these Terms. If requested data collection would create unusual legal or security risk, Major Proof may require a change, additional terms, or refusal of that request.

12. CLIENT CONTENT AND INTELLECTUAL PROPERTY

12.1 Client Ownership. As between the parties, the Client retains ownership of Client Content and remains responsible for its accuracy, legality, and permitted use.

12.2 Service License. The Client grants Major Proof a limited, nonexclusive, worldwide license during the project and hosting term to host, reproduce, resize, crop, edit, arrange, transmit, and display Client Content only as reasonably necessary to perform the Services, operate and protect the Website, and comply with law.

12.3 Major Proof Materials. Major Proof retains all rights in its templates, collections, source code, components, workflows, design systems, layouts, generic copy structures, tools, trademarks, know-how, and improvements, including materials used to produce the Website. The Agreement transfers no source code, editable design file, template ownership, or resale right.

12.4 Client Use. During the hosting term, Major Proof grants the Client a limited, nonexclusive, nontransferable right to use and share the published Website for the event. The Client may not copy, resell, sublicense, reverse engineer, extract, or use Major Proof materials to create a competing product or service.

13. PORTFOLIO USE AND WEBSITE CREDIT

13.1 Separate Permission. Major Proof receives no right to publicly use the Client's names, personal photographs, or Website in a portfolio, advertisement, case study, or social-media post unless the Client separately opts in through clear written or electronic permission. Declining permission does not affect the Services.

13.2 Website Credit. The Website may include a discreet text credit identifying Major Proof as its designer or provider. The Client may purchase removal for $35. Removal does not transfer intellectual-property ownership or source-code rights.

14. CONFIDENTIALITY

Each party shall use reasonable care to protect nonpublic information received from the other and use it only to perform or receive the Services. This obligation does not apply to information that is lawfully public, independently developed, already known without restriction, lawfully received from another source, or required to be disclosed by law.

15. SERVICE STANDARD AND DISCLAIMERS

15.1 Service Standard. Major Proof will perform the Services in a professional and workmanlike manner consistent with the accepted scope.

15.2 Correction Remedy. If the Client timely reports a material failure to perform the agreed Services, Major Proof may correct or reperform the affected Services. If correction or reperformance is not commercially reasonable, Major Proof may refund the fees reasonably attributable to the affected Services. This is the Client's exclusive contractual remedy for that failure, subject to nonwaivable law.

15.3 No Outcome Guarantee. Major Proof does not guarantee attendance, guest response rates, registry purchases, social engagement, uninterrupted third-party access, or any particular aesthetic reaction from guests.

15.4 Disclaimer. Except for the express service standard above and to the fullest extent permitted by law, the Services and Website are provided without implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

16. LIMITATION OF LIABILITY

16.1 Excluded Damages. To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business opportunity, goodwill, or data, arising from the Agreement, even if advised that those damages were possible.

16.2 Liability Cap. To the fullest extent permitted by law, Major Proof's total aggregate liability arising from the applicable Order will not exceed the total amount the Client actually paid under that Order.

16.3 Nonwaivable Rights. These limitations do not apply to liability that cannot lawfully be excluded or limited. Nothing in the Agreement waives a nonwaivable consumer right or remedy.

17. CLIENT INDEMNIFICATION

To the fullest extent permitted by law, the Client shall defend, indemnify, and hold harmless Major Proof and its members, personnel, and contractors from third-party claims, damages, liabilities, costs, and reasonable attorneys' fees arising from Client Content, Client instructions, lack of required permission, unlawful use of guest information, or the Client's material breach of the Agreement. Major Proof shall provide reasonable notice and cooperation. The Client may not settle a claim in a manner that admits wrongdoing by, imposes a nonmonetary obligation on, or fails to release Major Proof without Major Proof's written consent.

18. TERMINATION

18.1 Material Breach. Either party may terminate for a material breach that remains uncured ten calendar days after written notice. Major Proof may suspend or terminate immediately for unlawful content, a credible security threat, fraud, abusive chargebacks, harassment, or conduct reasonably likely to harm guests, providers, Major Proof, or another customer.

18.2 Effect. Termination does not erase payment obligations, approved charges, ownership rights, liability limitations, dispute provisions, confidentiality duties, or any provision intended by its nature to survive. Major Proof may unpublish the Website when the Agreement ends.

19. DISPUTES AND GOVERNING LAW

19.1 Informal Resolution. Before filing a lawsuit, a party shall send written notice describing the dispute and requested resolution. The parties shall attempt in good faith to resolve the dispute for at least thirty calendar days after receipt unless emergency relief is reasonably necessary.

19.2 Governing Law and Courts. Alabama law governs the Agreement without regard to conflict-of-law principles, except where federal law controls. To the extent permitted by law, an unresolved dispute shall be brought exclusively in the state courts located in Madison County, Alabama, or the federal court having jurisdiction there. Either party may use a court with proper small-claims jurisdiction when eligible.

19.3 Urgent Relief. A party may seek temporary or injunctive relief to protect confidential information, intellectual property, guest data, system security, or access credentials without first completing the thirty-day resolution period.

20. GENERAL PROVISIONS

20.1 Notices. A notice under the Agreement must be sent by replying to the applicable order-confirmation or project email, to the other email address shown in the Order, or by another written method the recipient acknowledges. Each party shall promptly report a change of contact information.

20.2 Independent Contractor. Major Proof is an independent contractor. The Agreement does not create an employment, agency, partnership, joint-venture, fiduciary, or franchise relationship.

20.3 Assignment. The Client may not assign the Agreement without Major Proof's written consent. Major Proof may assign it in connection with a merger, reorganization, sale of substantially all business assets, or transfer to a successor that assumes Major Proof's obligations.

20.4 Force Majeure. Neither party is liable for delay or failure caused by circumstances beyond reasonable control, including severe weather, natural disaster, war, terrorism, labor disruption, utility failure, internet or provider outage, government action, epidemic, or widespread cyber incident. Payment obligations for completed work are not excused.

20.5 Severability and Waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. A waiver must be written and applies only to the specific instance stated.

20.6 Future Revisions. Major Proof may publish revised terms for future orders. A revision does not retroactively alter an accepted Order unless both parties agree electronically or a change is required by law. Major Proof shall retain or be able to reproduce the version accepted with each Order.

20.7 Amendments and Interpretation. An amendment must be in a written or electronic record accepted by both parties. Headings are for convenience and do not limit the text. "Including" and "includes" mean "including without limitation."